Refund Policy

Return and Exchange Policy

We consider ALL SALES to be final.

Thank you so much for your purchase from The Rustic Warehouse and for supporting our small family business.

We do not offer refunds for in-store purchases, online purchases, or order cancellations. 

Purchases made at our location are eligible for exchange within 14 days of your initial purchase or for a store credit only at The Rustic Warehouse.  NO refunds will be given.

ALL SPECIAL order or pre-ordered items are not eligible for return or exchange.

Furniture Freight Deliveries: ALL furniture that is sent by freight or by local delivery is FINAL sale and may not be returned or exchanged. Freight and delivery charges are non-refundable. The freight driver will have a sign off sheet for you to fill out and circle... all damage must be reported on that sheet.  Although, we try our very best to package our furniture as carefully as possible we do understand that damages can happen in transit.  PLEASE CHECK your furniture thoroughly before the driver leaves.  Once he has left your home, we are no longer responsible for any damages from that point forward.  However, if your furniture was damaged during transit, please contact us immediately to get it resolved!